Policy

1. What Can be Sold on TrumpetMarketplace.com?

You can list all items directly related to Trumpet, such as Instrument, Accessories, Gadgets, Music Sheet etc.

2. What Can’t be Sold on TrumpetMarketplace.com?

Prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com. We may remove any listings that violate our policies. Note that listing fees are non-refundable. We may also suspend or terminate your account for any violations.

3. Who can sell on TrumpetMarketplace.com?

We work with Manufacturers who can sell directly their own products at the territory of United States. At the moment we do not approve Wholesalers, or distributors.

4. Representing Your Brand

You agree that you will provide accurate information in your About section, honour your Shop Policies, accurately represent your items in listings and listing photos.

5. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use TrumpetMarketplace.com user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to TrumpetMarketplace.com users with whom you interact. Your privacy policy must be compatible with this policy and our Terms & Conditions.

In particular, when you sell using our Services, you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to users you interact with and compatible with this policy and TrumpetMarketplace.com’s Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.

As a data controller to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com communications or for Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com policies and laws, you may not add any Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com and you are found to be joint data controllers of personal information, and if Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on TrumpetMarketplace.com for the expenses it occurs in connection with your processing of buyer personal information.

6. Creating and Uploading Content

As a member of TrumpetMarketplace.com, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

1. Abusive, threatening, defamatory or harassing;
2. Obscene or vulgar;
3. In violation of someone else’s privacy or intellectual property rights;
4. False, deceptive, or misleading.

7. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on TrumpetMarketplace.com. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 30 days after their item’s estimated delivery date. If you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not contain private information, contain harassing language, advertising or spam.

8. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on TrumpetMarketplace.com, you agree to:

1. Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country.
2. Respond to Messages in a timely manner.
3. Honour the commitments you make in your shop policies.
4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system.
5. If you are unable to complete an order, you must notify the buyer and cancel the order.

As a seller, you must provide great customer service and maintain trust with your buyers.

9. Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

Cancellations

If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

Disputes

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before contacting TrumpetMarketplace.com. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.

You must respond to any open cases within three days or the time frame. We may request your assistance in resolving a case opened against your shop. We reserve the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, and case manipulation.

You understand that TrumpetMarketplace.com may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

Non-Delivery

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

1. There is no proof that the item was dispatched to the buyer.
2. An item was not sent to the address provided on TrumpetMarketplace.com

Not as Described

An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:

1. The item received is a different colour, model, version, or size.
2. The item has a different design or material.
3. The seller failed to disclose that an item is damaged or is missing parts.
4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
5. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Late delivery

In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

1. The item(s) were ordered for a specific date or event.
2. The item(s) are rendered useless after that date.
3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

Ineligible Transactions

We are not taking responsibility to:

1. Items that are damaged by the delivery carrier (if properly packaged by the seller).
2. Items that have been altered, used, worn, washed, or discarded after receipt.
3. Items that are received after the agreed-upon delivery date due to delivery delays.
4. Items that are returned without a return agreement.
5. Items that are accurately described but don’t meet a buyer’s expectations.
6. Cost of delivery disputes.
7. Items that are purchased in person.
8. Transactions where payment is not made on our website

When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.